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When enlightened employers assemble teams of motivated, excellent staff, they provide outstanding service, produce quality products, and are rewarded with success. Our motto is an expression of this belief: Your most important assets . . . are people. Here is what we believe:
- People spend more
of their waking hours on the job than they spend
with their children. They give their minds and
bodies by showing up. You have to earn
their hearts.
- People want
connection, community, the feeling of being part
of something bigger than they are. When
people work as a team, that is what they get.
Teams have players and leaders, not workers and
bosses.
- Motivating people
is not like adding an ingredient to a recipe.
Motivation is internal; you can't
pour it in. What people need from you is a clear
understanding of what is expected from them,
compensation that is fair, and your genuine support.
Then get out of the way.
- You can't
change people. The human personality
forms by age five. What you can do is pitch to
their strengths. Their strengths are different
than yours.
- You can
change people's habits. Firmly, patiently,
clearly. Tardiness, rudeness, sloppiness, and
carelessness are habits that cannot be tolerated.
Be clear about expectations. Document your clarity.
Let people know they must either get on the team
or get off the team.
- Hiring
is all important. If you hire the right
people and turn them loose, they will make you
succeed. If you are not good at hiring-at judging
people accurately on scant evidence-get someone
who is.
- Do you know where
you want your organization to be five years from
now? Can you state that clearly? Does everyone
on your team know their part in that plan? Have
you asked them for their ideas? Take the
time to go on retreat with your team once in
a while. It is not a luxury.
- Listen.
- The people who
are unhappy with their jobs are in the wrong
jobs. Liberate them. Let them try
something else or help them find other employment.
- There is no machine,
product, or service more excellent than people.
Expect the best. Demand the best.
Start with yourself.
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